Because We Care

At M.I.L.K NYC LUX, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today! REFUNDS AND RETURNS: Here at M.I.L.K. NYC LUX we are dedicated to providing the best shopping experience. We don’t provide returns or exchanges and all sales are final as we are following certain guidelines with COVID-19. What we do provide...... the opportunity to view full descriptions of our products as well as chats with our consultants if you have any questions about sizing and material. Feel free to contact the team about any questions or concerns. SHIPPING: We ship via USPS PRIORITY WITH TRACKING AND INSURANCE. SAME DAY SHIPPING (holidays and sundays excluded) you should expect to receive your products with in 1-5 business days (subject to region).  IN STORE PICK UP: We are located in ORANGE COUNTY, NY (10 mins from woodbury commons) if you’d like to come in and browse our store. We’re open Mon - Sat 11am-7pmContact one of our consultants to schedule a fitting. MASKS A MUST 😷!! DROP OFF: Any orders for drop-off must be made online.  You must choose IN STORE PICKUP as the option at checkout so you avoid the shipping fee. (Taxes still apply) after your order is complete. In your note please put “DROP OFF” ALONG WITH YOUR ADDRESS. THE DROP OFF FEE IS $10-$20 (certain areas maybe out of range and consultants doing drop offs must be compensated for travel) we provide drop off service in Orange County and parts of NYC. Chat with our consultants for more details.